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Review of the NatWest Group - Cora, Digital Assistant:

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Glorified FAQ bot - useless

Users get funneled through the FAQs and onto Cora which is unable to help just as the FAQs were unable to answer my query. Ended up abandoning all hope and will to live in answering my query. The whole system is rubbish and makes the customer lose the iwll to continue fighting for the answer / any customer service. Reviewed on: 27th February 2023

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