Peter Ballemy's community profile page

Write a review

Go to business site

Viewing profile for,

Peter Ballemy

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the NatWest Group - Cora, Digital Assistant:

View on product page

You have got to be joking!!

I have been trying to open an account for two days. One of the numerous problems I encountered is that I had to turn off my ad blocker to get the chatbot to appear. As expected it was useless at providing any useful information, just referring me back to the website, which is where the problems started. Eventually I "spoke" to a live agent, but all he could offer was to transfer me to another department. After an hour of waiting for a response in that 'coversatio' I gave up. I have a transcript of that saga if anyone has any interest in seeing what a fiasco your system is. Reviewed on: 28th February 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.