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Mandy Parker

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Review of the NatWest Group - Cora, Digital Assistant:

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This is not chat

Once past the patronising bot ( why would I have gone to chat if the answer is on the website?) at best you get promised an response within in 6 or 4 hours but usually the whole thing refuses to reload and you have to start again. Stop pretending these response times are chat and just send replies we can respond to in our own time like with email Reviewed on: 28th February 2023

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