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Maxwell Gridley

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Helpful marks given to their reviews

500

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All reviews (17)

Review of the Zopa, Current account:

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Compliant dealt with comprehensively

I previously left a poor review for Zopa. I was waiting for a response to a complaint I had lodged as they hadn't given me a bonus I was entitled to. A little while later, I received a detailed response where it was clear that the individual had spent a lot of time reading transcriptions of chats and reading material pertaining to the offer. The result was that while their process had failed to register my suitability for the bonus, despite there being no transparency on my side, that i hadn't been treated in the deserved manner. This is the level of care I expect and this is to be commended. Reviewed on: 12th June 2026

Review of the Zopa, Current account:

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No MSE £15 credit as promised

I applied for a current (Biscuit) account using a MSE link in March 2026 promising a credit of £15. I used the right link but no£15 has arrived and Zopa deny that I used the right link even though it is the only link that I have ever known about. Several attempts at resolution have failed as helpchats are the only method of interaction and I keep getting the "we've paid everyone out" line. I have lodged a complaint. Ironically, I have spent more and their staff have spent more that £15 worth of time on this so it would've made sense just to give me the money which I would have kept with them in another of their accounts! Reviewed on: 30th April 2026

Review of the Zopa, Current account:

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Where is my promised £15?

I discovered Zopa through MSE where using a special link would give me access to their current and savings accounts plus £15 added within a week. A month later I am still waiting for my £15 and when I deal with their customer service it is through the app and I am not seeing any progress despite polite and courteous staff. Reviewed on: 17th April 2026

Review of the RCI Bank, Freedom Savings Account:

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Great service, good returns.

Great service, good returns. I opened this account a while ago and it still returns well. Reviewed on: 10th April 2026

Review of the Raisin, Savings:

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Platform offers great interest rates but reduce quickly

I have selected three accounts based on initially good interest rates for easy access savings accounts on this platform but each has been reduced subsequently and I have better options elsewhere. One account reduced it's rate very soon after I was informed of it which felt a bit cheating. Reviewed on: 2nd March 2026

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