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Review of the Santander, 123 Current Account (discontinued):

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Ease of communicating with them has deteriorated over the last few years

As a long-standing customer I regret the fact that the company decided to withdraw its 'secure messaging' facility from its website. This was blamed (as was 'everything everywhere') on Covid-19. This quick and easy messaging facility was replaced by a 'chat' facility which I have found wanting to say the least. As with other 'high street' banks, the in-branch provision has also been reduced, the effect again being to make customers' lives more difficult. Reviewed on: 9th March 2023

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