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MARK CHAMBERS

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Review of the Barclays, Current account:

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Awful in branch experience

Terrible experience in the Lancaster branch recently. They no longer have cashiers or a counter. I was expected to pay a bill using a machine similar to an ATM - the bill was for Barclaycard and bore a QR code which the machine is supposed to scan. The machine didn't scan it - on speaking to a male member of staff (40's, glasses, balding, didn't get his name as he disappeared quickly) I was told that I'd have to type the number in myself. No apology for the machine not working as it should. No interest in my honest feedback. He walked off and his other male colleague just smirked throughout the interaction without offering to help. I have since closed my Barclaycard and Barclays Bank accounts via the Switch service to Natwest and have been paid £200 for doing this. Reviewed on: 9th March 2023

MARK CHAMBERS

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Review of the RateSetter, Loans:

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Easy and Professional

I took out a loan in minutes with RateSetter. It was so simple compared to my experiences in banks on the High Street that I was unsure I'd completed the process. 'Is that it?' was my reaction. I can't believe how simple it was. Reviewed on: 9th March 2023

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