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Maria James-storey

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Review of the 1st Central, Car insurance:

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Professional

I took out our 2nd car insurance online. When completed I realised there was a mistake on the start date. I needed immediate cover but somehow put 3 weeks time in error. As this was evening I had to wait till the next morning to call customer services. There wasn't any way I could amend the date so the policy had to be cancelled. I was refunded in full including the setting up fee which all brokers charge, no quibble, no hassle etc.. I then went on the comparison site again and started over. Although 1st central wasn't the cheapest I opted for them again given the level of service received over the last year and the way in which they handled which was my error on the second policy. I was also advised that they offer 2nd car discounts but it's worth still checking comparison sites as they can sometimes still be cheaper than direct with themselves. It was a question I asked and it was answered honestly. So far I can't fault them. Maria Reviewed on: 19th August 2016

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