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Robert Pritchard

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Review of the 1st Central, Car insurance:

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Avoid like the plague

Took me months to stop them harrasing me, after they demanded I send them proof of my car sale. I sent them a screen dump from the DVLA and a ferry ticket out of the country to prove to them I had sold the car, i.e. exported it. Then months later they still hounded me for money of various amounts, even after I sent them proof of my car sale, bizare. In all I rang them regarding the cancellation of this one policy some 20 times, maybe more, some calls lasting an hour and over and costing over £10:00 a call. Every time I never got a conclusive answer, but was evasively told it would be sorted, i.e for them to stop hounding me for money, but never it never was sorted. Terrible hey, well it gets worse. I then receive from them an email from 1st Central telling me that they have successively debited my account using my card details stored at 1st Central,for £199.00, I was furious, phoned them over an hour on the phone, spoke to three different people, no conclusion!, only for a representative at 1st Central telling me it was probably fraud and that I should contact the Ombudsman! what the heck!.. This is illegal to debit someones account without consent using customer card details. I then receive another email several days later that the email saying my account had been debited was sent to me in error. I had already cancelled all my cards, as the email did not specify which card number they had debited! What a nightmare company, stress, stess, stress. Is it possible that this is common practice from 1st Central and could possibly be making money from premium rate phone calls. Also due to their bizare evasive tactics, and what I have had to go through, I do not trust the ethics/practices of this company and the culture in which it's staff are trained. They have you ringing up so many times and a great cost, an hour a time and more to no conclusion. Do not trust this company and steer well clear. Reviewed on: 22nd August 2016

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