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Review of the Starling Bank, Business Account:

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Dreadful customer service.

Starling Bank have absolutely appalling customer service. When they can actually be bothered to reply to you, Starling Bank representatives will often completely ignore what you have said and give you an irrelevant response, probably some pre-written junk that they copied and pasted. Or Starling Bank will tell you that black is white and up is down. They seem to have no qualms about openly lying to customers, even when their response completely contradicts an earlier message from the history in the ticket/case. And quite a lot of the time Starling Bank will just completely ignore you, not respond at all and then close your ticket/case, which you can't re-open. You can only message Starling Bank through their mobile app, so you have to type everything on your phone, which is slow and difficult for more complicated issues. This also means that there is no way for you to see previous messages whilst you are typing. This all seems to be deliberately designed to make it difficult to communicate with them and put customers at a disadvantage. Starling Bank will not make any accommodations for users who cannot easily use their mobile app for communicating with them. The app is very poor in terms of accessibility, but Starling Bank refuse to comply with their obligations under the Equality Act 2010. Starling Bank also unlawfully withhold personal information from Subject Access Requests, in breach of the Data Protection Act 2018. Finally, if Starling Bank consider that a transaction is suspicious, then they will ask you via a notification in their mobile app whether it is legitimate or not. If you say no, then they will block the transaction. You would think that this is a good protection against fraud, however Starling Bank will sometimes reverse this later on and remove the money from your account without your permission, even when you explicitly tell them not to. So they are happy to knowingly and wilfully enable and profit from fraud, even where they initially blocked it! Do not trust Starling Bank with your money under any circumstances. Reviewed on: 31st March 2023

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