MC's community profile page - Smart Money People

Write a review

Viewing profile for,

MC

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the M&S Bank - Marks and Spencer, Current Account:

View on product page

Customer service appalling

I had a dispute regarding £400 not dispensed from cash point. M&S customer service initially were helpful and credited my account pending investigation. 7 months later a message was left on my voicemail to call them. I called and spoke to customer service rep who informed me they decided against me and debited the £400 money that day. They refused to put me through to disputes team as they do not speak to their customers apparently. left holding and holding while customer service rep spoke to them. Never received anything in writing about the investigation. When I wrote to complain got bog standard letter saying hope complaint resolved. I am still £400 out of pocket after trusting my money with M&S bank. When I tried to call and speak to them none of customer service team wanted to investigate or help. Lastly, I do not make a point of complaining publicly but I have never encountered such systematically poor customer service. Reviewed on: 22nd June 2018

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.