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Christiane

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All reviews (4)

Review of the Kroo, App:

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Excellent....does what it says on the tin!

Easy to contact, responsive & helpful. Easy to use app & good interest on current account. Reviewed on: 28th March 2024

Review of the Kroo, Current account:

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Excellent customer service

I wanted to open a new account in Jan 2023 and came across Kroo. They were very much in demand and forwarned me that there might be a delay beyond their usual timeframe for getting my account up and running. The application process was very straightforward and in fact they were able to get me up and running within days. I wanted to make a number of transfers from a different bank into my new Kroo account but this proved problematic as my previous bank kept refusing the transfer on the basis that they didn't know about Kroo & thought it might be fraudulent. The team at Kroo were very helpful in guiding me through the process and confirming when money was recieved etc and when the money needed to be transfered out (for a house purchase) they again helped me with the timing of the transfers and called me to ensure that all was well. It was a breath of fresh air being able to talk to real people who made an effort to understand my needs. I've also appreciated being asked about what app development I'd be interested in and being able to vote for new features, Reviewed on: 15th March 2024

Review of the Kroo, App:

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Very easy from start to finish.

Everything was very easy from start to finish when I opened my account. Kroo engages with customers over app development and new features. The app is very straightforward to use and has a friendly professional feel without being corporate & stuffy. Reviewed on: 29th February 2024

Review of the Kroo, Current account:

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A great product

It's been very refreshing to be able to open a straightforward current account, offering a good rate of interest with no strings attached! I had no problems opening my account or using the app & the customer service has been excellent. Reviewed on: 9th April 2023

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