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Review of the Metro Bank, Fixed Rate Cash ISA:

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From great when they opened to a disaster now

2 hours to combine 2 ISAs into 1 account. Another 2 hours, and 2 trips to branch and multiple phone calls over 2 weeks to get online access. sorted when they had the wrong mobile phone number. Final trip to branch highly insecure when they asked me to write on a post-it my customer number, new password and security number in full. Reviewed on: 10th April 2023

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