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Anyanwu O O

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Review of the Sainsburys Bank, Home Insurance:

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Absolutely Terrible Insurance Product. Avoid, avoid, avoid!!!

I have Sainsbury's Home Insurance and Sainsbury's Home Emergency cover. I contacted Sainsbury's on the 5th of April 2023 as the hot water to my property had cut out around 12 hours ago. Sainsbury's did send someone out to fix the issue the next day (6th of April). However, the person that came out said that he was unable to fix it as a part needed to be ordered. He also said that a plumber would be needed. To date, I have not heard back from Sainsbury's on what the next steps will be for resolution. I have been without hot water now for 7 days and not heard a peep from Sainsbury's. I have been calling to get some sort of update but have not heard anything back- I just get passed around different departments after spending hours on hold. Very disappointed and needless to say, will not be getting Sainsbury's insurance or emergency cover again. Reviewed on: 11th April 2023

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