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Jordanboswell

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Review of the Tesco Bank, Car insurance:

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Awful service. AVOID

Young driver(20). Changed vehicle on policy and was told I had 14 days to have telematics refitted to new car which was fine. They text me appointments that they had for an engineer to be available in my area to fit my box (17th Aug). The text instructed me to text 'YES' if convenient or ignore if not and they will be in touch, to which I replied with 'YES'. To no avail, thought there must have been some kind of mixup & then received a text the following day of the same nature but with a new date (22 Aug). This was not convinient so I ignored as advised to & ' we will be in touch shortly' . YES TO CANCEL MY POLICY!! email to confirm cancellation, when I rang and brought the issue to their attention they said it was my fault for failing to contact them & also told me they had sent various correspondence which I had not received, absolutely no way of reversing the cancellation. When asked why they hadn't showed on the first appointment I was told nothing I can say is going to change matters. Now finding it extremely difficult to find a new insurer due to having to declare cancellation ! Nightmare , advise all young & experienced drivers to steer clear & not be drawn in by the affordable prices as you clearly are getting what you pay for! Horrendous service & rude abrupt customer service team! Jordan. Reviewed on: 3rd September 2016

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