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Anna H

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Review of the Platform, Morgtages:

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Customer service extremely poor, avoid if possible

We have a mortgage with Platform, and although the rate was competitive, it's worth noting that there is no online access to your account (and therefore no easy way to manage the account). They advertise a phone number, but despite trying to get through and waiting upwards of 45 minutes many times, we have never been able to get through to our bank. If you can, I would get a mortgage elsewhere. Reviewed on: 13th April 2023

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