I was a customer for 10 years since I come to the UK, when my wealth grew, income, etc.
got Barclays Premiere for 7 years or so.
they decided to close my account without notice, without any given reason, and without any questions.
they can see the entire history of how I was earning money from the day when I came to the UK entire history, including my rent, salary, tax returns, savings, pensions, and investments all connected to Barclays.
they said to come to the branch to withdraw money, I came twice, and twice I was told I need to fill out the form/send an email to withdraw my money.
why you would say so on a phone if you would know
they didn't want to talk at all about anything, filed two complaints,
once I get a resolution, plan to escalate it to the financial ombudsman and journalists.
"Barclays Premier, we here for you" - to help you build your wealth, and when you are wealthy enough - we destroy your life by closing your account without any reason, and miss inform you on the phone so you waste more time, more stress
the best use for a Barclays account, open it, then go elsewhere where current account switch offers are in place, switch away, and forget about Barclays forever, products are neither good, and you will not miss anything, even if you qualify for the top1% customers who are 'premiere'
there is no single reason why you should bank for them.
Payment limits for the premiere are 130k (any new bank have already 250k or 1 million limit).
Transaction fees on non-sterling - any good bank/credit card don't have them.
Savings - Barclays for a decade was not about savers, nor now.
Pensions and Investments - overpriced, if you wish to waste your retirement better donate to charity, Barclays is not a charity.
Mortgage - any building society will treat you much better.
Branch service - would be much better if there would be no branch services, they simply don't care.
Credit card - any other card is better, just any.
any other products - it is just a complex thing, which does not deserve to be called a bank.
Barclays is only good for one purpose only - for opening an account to close it by using the current account switching service elsewhere to get cashback, there is no other use for Barclays
this is very sad because it was my first bank, which I never even though to close or use for switch service to get cashback, this is what you get when you are loyal...
Reviewed on: 20th April 2023
