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Review of the 1st Central, Car insurance:

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Do not recommend

After the policy had been purchased and on the day of the policy starting they requested documents such as DVLA check code, pictures of driving license and a copy of the NCD, all went through fine and got approved. They requested a phone call so they could run through details with policy holder which is fine. On the call they proceeded to question the job titles which we had submitted for all 3 drivers, essentially saying that the jobs didn't exist and asking invasive questions about what we do at work and what type of job it is, etc, also asked questions about how many days a week the car is driven, how many miles a day, etc which we could not give accurate information for as the car is used differently every week, proceeded to give us an average mileage and said that didn't match the amount we had taken out on the policy (it was lower than the mileage on the policy), eventually the person on the phone 'had to make amends' to our policy and ended up charging us extra on top of our policy (in that extra amount was a £50 administration fee!!). We decided to cancel the policy as this extra fee now put our policy higher than other premiums with other companies, the call handler was incredibly rude and condescending and offered no help to rectify the issue. Reviewed on: 20th April 2023

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