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Kevin Andrews

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Review of the Yorkshire Building Society, Cash ISA:

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This pathetic organisation is either xenophobic or racist

This pathetic organisation is either xenophobic or racist. My wife decided to open a cash ISA and to transfer part of her existing cash ISA balance as the interest rates were higher than her current ISA. Submitted her application and went through the ID checks conducted by external company. Was then contacted by their HQ asking lots of questions about her background, some of which were very strange but they advised this was part of their standard checks. She asked if there were any problems and was advised there wasn't but they would contact her if they had any further questions. When she hadn't heard from them but the account still hadn't been activated by them she recontacted and they informed her they were still awaiting the ID check, which was rubbish of course as this had already been completed and confirmed. She asked to speak to someone else and was then kept waiting for a few minutes before being cut off. I can't image that a so-called 'professional' organisation could be so incompetent and I'm sure their action is due to the fact that she was not born in the UK, although she has been a British citizen for many years. She's now opened an ISA elsewhere who welcome non-British born customers. Reviewed on: 21st April 2023

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