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Review of the Co-op Insurance, Pet Insurance:

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Just Don't - Find Another Company

No communication, delays and double charging excess. My claim was submitted on the 24th February for a single operation which removed two lumps. It wasn't looked at until late March and we've received emails confirming that they'll pay 2 claims with the excess removed from each. As we've had no communication from them it looks like they've decided that 2 lumps = 2 claims and charged a total of £400 in excess. Reviewed on: 29th April 2023

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