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Nichola

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Review of the 1st Central, Car insurance:

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Awful service

Amended my policy with my new car details... for some reason this created a 2nd policy which I should never of had. Called them to sort, 1st advisor was very rude and patronising after going round the houses I didn't have it in me anymore to argue, she had agreed to waiver the £50 cancellation fee (as I'm still their customer) and would only need to pay £48 still don't feel that's fair but I'd had enough by this point. Told her to just waiver it and I'll pay the £48 ended the call cause I just couldn't deal with her, went to log on to make the payment and it's still showing as £98 a 2nd call to another person who was slightly more helpful explained the whole situation again, and again agreed to just pay the £48 to get this dealt with only to be told no you have to pay the full £98... she checked with her manager (who was to busy replying to emails to speak to me directly) who said no... when I told them to listen to the call the advisor went away and came back after some time and agreed they would waiver it but they can't get it amended as the accounts team had left and aren't back till Tuesday... I've left it with them to call me so I can make the payment of £48 just to get this sorted, but feeling robbed right now and I'm stuck with them for another 12 months as the 2nd policy only went live last week... awful customer service, rude and patronising advisors would definitely not recommend them. Reviewed on: 5th May 2023

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