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Amanda Ryan

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Review of the Policy in Practice, Better Off Calculator:

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Helps us to help more of our customers

Bringing the Policy in Practice team on board has really helped us to help our customers. We are only a small team and so it takes time to get through the referrals but having the calculator means we can refer the customers to use that during the busy times and our Housing Officers are able to use it when necessary also. We recommend use of the calculator during the sign up period to ensure the property will be affordable and again for every change affecting our customers during the life of their tenancy with us. Knowing Adam is available to discuss any issues we might have or possible adaptations is key for us. He checks in to make sure all is well and listens to feedback. Its really taken some of the pressure off our lives as advisers. Reviewed on: 18th May 2023

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