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David Macdonald

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Review of the RBS, Black Current Account:

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Travel insurance service is appalling

2 years after Covid lockdown in France caused the cancellation of my trip on day 1 on the piste I am still struggling to get my claim paid, any part of it... The online claim process is overly complex, the communication (by automated email) is unclear, and now 2 years later I have been asked to provide proof the slopes closed!! 30,000 Brits had to fly home from France, it was all over the papers, what more proof do they need? Ive been a client of RBS for 35 years, a Black card holder, their travel insurance benefit claim process is awful. Reviewed on: 19th May 2023

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