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Mrs buckley

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Review of the 1st Central, Car insurance:

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Disgusting company they couldn't even set up my dire...

Disgusting company they couldn't even set up my direct debit properly then because they hadn't done it tried to charge me late payment fees on top this happened for 3 months on the trot every time I phoned and told them to complete the direct debit every month they said they would every month they didn't even my bank said they hadn't done what they needed to do their side . In the end I canceled the policy as I was sick of late payment fees. They were very rude I paid a cancelation fee just to get away from these cowboys absolute con men . Really need investigating there's also a whole facebook page made about this awful company and it's dodgy dealing I'd check it out I wish I had seen it before I took out the policy . They also make up a date that you passed your driving test and when you say no I passed it on such a date they accuse you of false information even though nobody ever asked me the date of passing they then charge to amend something that wasn't your fault . They also try to say of the date of ownership doesn't match up with day of purchase of the vehicle on your log book they will charge you to amend that they make out you told them things you didn't and then charge you to amend each thing . Reviewed on: 16th September 2024

Mrs buckley

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Reply from 1st Central Hi Mrs Buckley, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 17th September 2024

Review of the 1st Central, Car insurance:

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Absolutely incompetent con men

Would not take my direct debit would not set it up after 4 months they tried to blame me and threatened to cancel my policy charging me obviously. My bank said they had never attempted to set up a direct debit this is a scam so you end up paying late payment fees and eventually pay a cancellation fee just to be rid of them . They made alot of money for doing nothing . Advisers are just kids no idea what each other is doing waste of time talking to them may as well bang your head against a wall .NEVER AGAIN. I have now changed to Churchill who are reputable and no issues what so ever . Reviewed on: 23rd May 2023

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