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Jini Mittal

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Review of the AXA, Private Health Insurance:
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Horrible experience

1
Horrible company, if you have the choice I recommend finding another insurance. Axa doesn't cover anything and they will lie to you and tell you they will cover something in order to get you to sign up. This is what happened to me, I spent an hour on the phone with a woman who told me exactly what procedures and hospitals would be covered and told me I had to have a higher premium in order to be covered for the surgery I needed. I mistakenly took her word because you can't check it anywhere, they don't make coverage information easily. I paid high premiums specifically to cover a procedure and then after a year of waiting for the moratorium to be over they said they won't cover. The doctor has confirmed that many axa patients in the past have been covered for the same surgery but they decided to mess me around for months. they never call you back so you have to call each time and wait an hour just to get through to somebody, and each person tells you something different. Absolute scam of a company. I wish I had gone with a different insurance company. Reviewed on: 3rd June 2023

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