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Beth

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Review of the Aviva, Health Insurance:

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Phone never answered in under an hour

I've been refered for physio. The only physio they would send me too is a 20 mile round trip = fortunately my injury doesn't affect my driving, and I have access to a car - no idea how many buses & hours I would need otherwise, and ceratinly a day off work each time. 16 days ago the physio has confirmed I'd need 4+ sessions; they're now waiting for confirmation from Aviva that the treatment can go ahead. I've chased both the physio and Aviva, I'm currently on hold with Aviva; 55 mins so far; however I know that the phone will not be answered for at least another 15 minutes (despite the reassuring 'thanks for waiting, we'll be right with you' message on loop). If they treat their medical partners in the same way, it's no wonder the nearest physio who will deal with them is such a long way away Reviewed on: 8th June 2023

Beth

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