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Review of the Vitality, Health Insurance:

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Terrible service

Was in contact about mental health cover. My company has vitality. They told me that they covered a particular person I wanted to see. But because the person is'nt in the network they automatically work with ie who are cheaper I have to jump through many more hoops to prove I have an issue. The customer service was terrible and they will not explain why it is in the patent's interests to go through many more hoops and provide more evidence, Hoping that I just agree to who they have recommended so they make more money. Take hours to get through and nobody is interested when you do speak to them. If you want half price trainers and cinema tickets they are great, if you want health insurance BUPA were amazing when my company had them. Reviewed on: 12th June 2023

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