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Brian Nicholson

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Review of the Family Building Society, Mortgages:

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Product Switch Variation offer advice/questions

On receipt of our mortgage product switch offer documentation I telephoned FBS for further clarification regarding the offer. I was provided detailed and clear answers to all my questions by FBS staff member Mia Tudar. She was polite, efficient and gave us confidence in our choice of option and the support provided by FBS. Throughout our dealings with FBS all staff have been first class. The online systems have worked extremely well. We look forward to finalising our new mortgage offer. Thank you all. Kind regards, Mr B & Mrs DJA Nicholson Reviewed on: 28th June 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Mia's service efficient. Response date: 5th July 2023

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