I placed an online order for Euros, which I had done last year. Last year I picked up at the branch and they counted the money out for me. This year the order came in a sealed envelope and when checked they had mainly given me 50 Euro notes as a denomination, which is totally unacceptable for using in bars, shops and restaurants abroad. Do they think I drink champagne and caviar every day to warrant such large denomination notes, useless!!
When I rang to try and resolve, they were less than useless, said nothing they could do, this service is operated by First Rate centrally and they decide on the notes issued. I said could I go into a local branch to exchange some of the 50s to lower denominations. They said they had no influence over instructing a local branch to do this and it might even be viewed as fraud. Therefore avoid at all costs, unless your purchases are always extremely high. Fist Rate, what a joke, more like worst rate!!
Reviewed on: 3rd July 2023
