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Jenny F

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Review of the 1st Central, Car insurance:

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Absolute shocker of a company

So my partner had an accident which totalled his car, it's now a month and a half gone, I really don't know where to start with explaining the incompetence observed. Firstly my partner nas courtesy car cover, this took far to long to initiate with the rental company (Enterprise, who have also been completely incompetent during this) and the insurance company just not speaking to each other, both of them harassing my partner and asking him to send messages to the other company. This has been an on going issue the entirety of this claim, initially they said my partner was not at fault, then he had a letter saying it was partial fault, then he spoke to a chap who said he was fully at fault, followed by an email saying he wasn't at fault. 2 weeks into the claim, enterprise said they were taking the courtesy car off cover due to a dispute with who was at fault, my partner called his insurance who sent him an email saying they were arranging for the courtesy car to stay on cover.... Then 1st Central tried to offer 3.500k for my partner's 1 series BMW (valued at 7k) explaining thats the price any trader would pay for it, my partner explained he wasn't a trader and he'd be buying it at the prices a trader would sell it for, they came back with 4 k, this went on, and after another lengthy battle, he managed to get them to 5k which was still below the car value, but accepting it with fear of losing the will to live if this went on much more, we've found out this morning that neither party have spoken to each other and now we have a bill for the courtesy car as it wasn't put back on claim, even though they said it would be and the courtesy car should be covered until 5 days after the claim is settled and money has been received.,... Just avoid at all cost, I don't even know how they're still trading Reviewed on: 5th July 2023

Jenny F

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