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Review of the One Call Insurance, Car insurance broker:

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Expensive and a dreadful customer service

I was quoted £244 to insure my motor car which I accepted and paid in full, there was an additional charge of £27.74 which I was unaware of. The insurance certificate was not made available until nine days after payment. I did make an error in stating that my no claims were nine years when in fact it was eight. I was then charged an extra £92.33 bringing the cost of my policy to £366. I enquired on the chat service about cancelling the policy and was told that it would cost £85 to cancel. There was a cancellation fee of £49.99 plus a fee of 35.04 for time insured for nine days. I would not recommend One Call to anyone as the eventual costs can become much higher than the original quote, the is no telephone service and the chat line will cut you off. In all, the service provided by One Call is expensive and dreadful. Reviewed on: 5th July 2023

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