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Andrea

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Review of the Admiral, Car insurance:

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Car insurance claim

Having recently been involved in a non fault collision where the third party did not stop and my car was written off I cannot recommend Admiral enough for the way my claim was dealt with. The service was quick and efficiient and on the day I was informed my car was a written off, after explaining I needed to replace my car quickly as I work for NHS and use my car for work a settlement figure was agreed on the phone the same day, two days later the sum was in my account. A very fair settlement figure was offered. Everyone I spoke to, an Alex who agreed settlement, a Trish and Victoria were extremely helpful, polite and professional. After the unpleasant and inconvenient experience of being involved in a non stop incident Admiral made the whole situation a lot easier to deal with. I have insured my replacement car with them which has remained a competitive price. Only niggle was when I couldn't find answer to my queries online it was a difficult process to get through to speak to a rep on the phone at times, but did manage it, feel this is the case with many larger organisations these days. Reviewed on: 6th July 2023

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