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Debbie Hughes

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Review of the ManyPets, Pet insurance:

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Take forever to pay

Have made many claims, most of which have taken almost 3 months from claim date to payment. If you lodge a complaint, the complaint process takes up to 8 weeks. Incompetent admin, untrained staff querying non relevant issues. Emails sent to wrong vets, no replies to any questions raised to them. Long queue to get through on phone. Managers pass your query back to the admin you complained about. You go round in circles, get no where and end up dizzy! Reviewed on: 7th July 2023

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