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Review of the Platform, Morgtages:

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Abyssal support. Hour plus wait times on phone. No email facilities only phone, post or fax

Trying to get a redemption certificate is next to impossible. "Currently experiencing high call volumes" is the normal and you can expect waits of over an hour (I am currently 1 hour 14 mins waiting whilst writing this). I asked for a redemption certificate and was told it will take up to 5 working days to generate and then it is posted 1st class, which means you can expect 7-10 days added interest whilst you wait. Can't email it to you, but they can fax it - how antiquated is that? I had to contact them again as they hadn't generated the certificate and after a complaint they did it there and then for me. I finally got the certificate and paid the money owing, but 10 days later and no acknowledgement that it has been paid, no thanks for being a customer - diddly squat. Now back on the phone to try and find out if money has cleared and where my confirmation is. I can guarantee you, there would be no wait times if you were taking out a new mortgage with them. Staff are fine and helpful, but the company itself is the worse mortgage company I have ever had the displeasure of being with. Reviewed on: 11th July 2023

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