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Sarah Lewis Melling

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Review of the Co-op Insurance, Pet Insurance:

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No compassion whatsoever

My dog passed away suddenly at only 4yrs old. Phoned the insurance to advise of this. They wanted me to jump through hoops providing all sorts of documents from when he was purchased, how much he was purchased for and to provide receipts. I got him through a friend so no documents available therefore they wont pay out for his death. If i can provide docs then they will only give me the purchase amount and not the £1500 stated on my policy. Im heartbroken as my dog was my shadow and im left with a vets bill of over £4k. They were happy to take 4yrs premiums but wont pay out when needed. Very poor stay well away. Reviewed on: 24th July 2023

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