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Elisha Cone

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Review of the 1st Central, Car insurance:

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Scammers!!! Do not use

My insurance was due for renewal, the new quote that was sent through was over £400 more. Rang this company to question why it had increased so much and 4 claims had been lmade on my policy (apparently by me) that were false. One member of staff had a different story of the incident to the next. One member of staff stated I reversed into a busy road, causing a car to swerve into a ditch. Another claimed I reversed and hit into a fence, causing damage to the paint of my wing mirror. When I queried where these claims were made from, they stated they came from my phone number, and using all my details. These ‘accidents’ never happened and this then affecting my no claims discount. The staff were incredibly unhelpful and the mismatch of stories seemed very suspicious. One member of staff escalated this further and stated she was going to get ‘fraud’ investigators involved, although I am yet to hear anything back days later. Another rang me following this and stated there was a ‘system error’ and all claims were wiped from my account. I cancelled immediately!! Please do not use this company, or check regularly that no claims are being made on your account without you knowing!! Reviewed on: 26th July 2023

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