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S Mack

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Review of the Aviva, Health Insurance:

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Like the rest of AVIVA - utterly dreadful

Having been with Simply Health (SH) for years and experiencing their exceptional service, coming to AVIVA was a dreadful shock. Impossible to speak to anyone, expect a minimum 1 hour on hold if you call. The portal is so basic and requires YOU to update all progress (SH it was automatically done). Invoices come to you so you have to forward them to AVIVA but this can't be done through the portal?? Doctor will be at one location however other treatments could be anywhere. You have to pay for prescriptions and as they are private they will be expensive. Everything seems to geared up to be awkward and troublesome, it is the standard insurance 'embuggerance'. We are off back to Simply Health. Avoid if you want a smooth clear and caring customer journey - sure not going to get it here! Reviewed on: 27th July 2023

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