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Richard Merson

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All reviews (6)

Review of the Nationwide, FlexAccount:

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Reliable bank with less service than an internet bank.

Have banked with Nationwide for decades without any issues. Two criticisms: They do not participate in the scheme which allows cash/cheque payments to be made into the Post Office as supported by other banks which is important to me as my nearest Branch is a 60 mile round trip away. Also, Nationwide is impossible to contact by phone and the FAQ/chatbot is completely useless. When a human operator is reached they invariably to tell you to call another seemingly unmanned number, say they have no visibility of my account details or advise me to visit a local Branch. The staff at Branches cannot help with anything as they are just there to sell product. I summary generally a reliable bank with systems that work well but customer service when there are problems is dire. Reviewed on: 25th March 2026

Review of the Nationwide, FlexAccount:

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Been with Nationwide for decades but...

Have been banking with Nationwide for decades without problems and up until recently I would have rated the customer service as excellent. However a recent issue with a transaction forced created a need to contact the bank and the experience was not good. The website is set up only to answer FAQs and call wait times to speak to an operator are 45 mins + at ANY time day or night. Operators give incorrect information and don't seem to be able to see or access relevant information and just provide a tel number to (Incorrect in one case!) another part of the organisation. I'm left feeling that I might as well just move to an internet only challenger bank like "Starling" and get same banking with no service and better interest rates. NW pretends to be a friendly B-S but has become as arrogant as any other bank. Not being able to use the Post office for paying in cash/checks (which other banks support ) is also a real drawback when one lives in a rural area. Reviewed on: 24th January 2026

Review of the Caravan Guard, Caravan insurance:

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Renewal quotes and easy to deal with.

Renewal quotes are reasonable and unlike my car insurance I do not need to ring up and question the sanity of the price and how it was calculated. Always polite and helpful when contacted. Regular magazine type emails form the company often contain useful and helpful advice/tips. Reviewed on: 21st July 2025

Review of the Caravan Guard, Caravan insurance:

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Easy to renew.

Easy to renew. Fair price. Local to me. Reviewed on: 11th October 2024

Review of the Nationwide, FlexAccount:

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Over 30 years in Nationwide and no problems

Been with Nationwide for over 30y and never had a problem with Current a/c or Mortgage services. Experience was seamless even when living abroad. Only gripe is their poor savings rates. Reviewed on: 25th August 2024

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