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Tabitha Dodd

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Review of the The Insurance Emporium, Pet Insurance:

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Good customer service - expensive excess

The customer service has been great when I had to make a claim for my horse. However, the additional 16% excess charge makes the overall excess very expensive. These weren’t the terms I originally signed up to but for future renewals they added this charge. Reviewed on: 20th August 2024

Review of the The Insurance Emporium, Pet Insurance:

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Never had to claim

Never had to claim so can’t comment on that side of things. My only qualm is that the excess isn’t at a set rate but instead is 17% of the vet bill, which could be costly if there is a serious problem to claim for. Reviewed on: 31st July 2023

Reply from The Insurance Emporium Good morning, We're sorry to learn of your concerns with the excess. The 17% element is standard for vet's fees for illness and injury and allows us to keep the premium lower than it otherwise would be. Kind Regards, Joe The Insurance Emporium Response date: 1st August 2023

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