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Review of the John Lewis, Home Insurance:

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Took advantage of me at vulnerable time to refuse to pay a valid claim.

Last year my rented apartment flooded, letting in over 500 litres of water and doing almost 3000 pounds of damage. I had just moved to the UK and had to live in AirBnBs for over a month. John Lewis rejected my claim, stating that it "may" have been a rising water table, and thus owner negligence. They decided this despite the fact that even professional plumbers failed to find the reason for the flooding. Were the situation repeated now, I would have challenged their assessment. Something that can't be identified by professionals shows that I could not have been reasonably expected to predict the flooding that ruined my life. I was left in the lurch when I needed them most. Profits over people. Do not use. Reviewed on: 2nd August 2023

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