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Darren Midsummer

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Review of the 1st Central, Car insurance:

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WORST COMPANY EVER!

Terrible customer service. Cancelled my policy without informing me via phone or email as to why. As their phone lines are only open from 9am to 5pm calling them was difficult. I eventually got through a week later and after being on hold for over 45 minutes they hung up on me. They even admitted to receiving my email from a week ago and done nothing with it. Now, a week on, I have had to cancel my policy with them as they have cancelled my policy through no fault of my own. Now I have to pay a £75 cancelation fee and another months premium for their shoddy insurance. It was reassuring when the lady told me it wasn't my fault but proceeded to tell me there was nothing she could do about it and the fees needed to be paid today. I have never experienced such a lack of communication and terrible customer service in my life. I would not recommend this company to anybody and as they say, you get what you pay for. Use a proper brand name insurer and not some online cowboy outfit who will just rip you off for no real reason or fault of your own. I shall be raising this with the ombudsman along with the small claims court. I WANT THIS COMPANY TO BE NO MORE!!!! Reviewed on: 7th August 2023

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