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Ian Lightbown

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Review of the Platform, Morgtages:

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Absolute shambles of a company

I was recommended through a broker for my remortgage, all is fine until you need to contact them. A simple step of porting my mortgage to a new property was made unbelievably complicated and stressful, the timescales they have are shocking! Following on from this my solicitor requested a redemption statement and the 10% deposit of funds for the exchange/completion. My solicitor has spent nearly 3 hours on hold over 3 phone calls just to get through. They have failed twice to send over these confirmations despite assurances they would be sent, we have had 2 failed exchange of contracts dates now and 2 failed completion dates due solely to Platform. This company is shambolic, inept and incompetent. Considering they are part of a large banking group COOP I would have been better using a back street lender. Get your act together Platform and send the documentation over so we can complete our house move Reviewed on: 8th August 2023

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