Nightmare! I had what it seems like an obvious case of the other driver being at fault: hitting me in the back from a side road. I submitted all the info and the details of the other driver and their insurance and waited for the resolution. 4.5 months later and still zero real action on my claim, allegedly it is 'with solicitors', but it seems like they haven't even reached out to the insurer of the driver at fault (which they admitted 2.5 months ago). Due to ongoing claim I couldn't replace them with a different insurer for a reasonable price and had to pay £600 excess to get my car fixed. Avoid them!
Reviewed on: 14th August 2023
