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Kevin Melling

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Review of the Chase Bank, Current account:

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Excellent service.

Excellent service. Great experience!! Reviewed on: 28th February 2025

Review of the Emergency Assist, Breakdown Cover:

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Avoid Avoid Avoid!!!

Avoid, avoid, avoid!! Do not use. I gave it 1 star because review wouldn't allow me to give no stars. My father in law was rushed into hospital I followed the ambulance but unfortunately i got a puncture, phoned Emergency Assist and explained the situation they sent a recovery vehicle, which arrived 25 mins later, I was more than happy with the quick response, the guy turned up, I told him I had a puncture and needed my wheel changing. This guy was totally out of his depth changing my wheel. He didn't even bring a jack with him or any tools to change my wheel he asked me if I had a jack and tools. He told me he forgot to bring his trolley jack and tools so he used my car jack. I told him I wasn't very confident the jack would take the weight of my car, he said don't worry it'll be fine. He removed my wheel and to my horror the jack slipped and brought my car crashing to the floor. He couldn't get the wheel back on as the car was now too low on the ground. The guy then said he would go home and bring a trolley jack and some tools with him. He went off home and some 30 mins later the guy phoned me and said he as got 3 Jack's but unfortunately one had a leak one, was had seized, and the other one was locked in his shed and he didn't have a key!! I told him this was totally unacceptable and not to come back to my car as he was out of his depth at changing a wheel. All this while my father in law was being rushed to hospital, my wife was extremely upset, we called my wife's breakdown service, the RAC, and they came out and sorted it within minutes. Unfortunately though, damage had been done to my car when it had fallen off tge jack and dropped onto the floor. Three hours to change my wheel what a joke! I emailed Emergency Assist and explained everything, my reply from them was they were sorry to hear this but it's nothing to do with them and to take my issues up with the recovery guy... unbelievable, as they had sent this guy out to me! They won't accept any responsibility. I paid Emergency Assist for road assistance and peace of mind but I was left in a worse situation than the initial instance... God only knows what would have happened if my wife was in the car on her own stuck in the middle of nowhere. This has got to be the worst breakdown service in the UK. I sent Emergency Assist a second email explaining they were the ones who had sent this guy out to me and they should resolve the situation and reimburse me. I still haven't received a reply to my second submission some three weeks later. This company is a joke, please don't use them as they are totally useless and a waste of hard earned money!! Reviewed on: 16th August 2023

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