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Ross Forbes

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Review of the 1st Central, Car insurance:

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Terrible experience

Navigating a non-fault claim has been... well, let's just say it's been a journey. It's not just the numbers they've offered me that have me scratching my head, but the whole process. Between hugely delayed responses, chasing evaluations, and the countless hours I've spent on hold or being bounced around departments, it's been nothing short of painstaking. I've had to take things into my own hands, including getting my car booked into a garage, getting my car towed to this garage, getting 1st central to get back to me on evaluations the garage sent to them weeks ago etc. the whole process has taken much longer than it should have. And the offers they're giving me for the write-off are laughable. If I want to buy-back my vehicle the prices they've given are a massive percentage of that valuation they've given me. I am paying heavily out of my own pocket for an accident I wasn't even present for. Do yourself a favour and AVOID. Reviewed on: 16th August 2023

Ross Forbes

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