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Andy Hard

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Review of the Admiral, Home Insurance:

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Good service, but beware the annual increase

Customer service was good whenever I contacted them. Excellent cover. BUT, the premium increased massively after 12 months, despite making no claims and no changes to circumstances. The first time, the agent was able to get close to the best alternative price, so I renewed for another 12 months. The second time, the premium went up ~30%, and there was no leeway on the price. Thanks very much, but I won't be renewing when I can get the same cover for £120 less elsewhere. Reviewed on: 30th August 2024

Review of the Admiral, Car Insurance:

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Price matched

Disappointed that renewal price went up dramatically, but price as a new customer was nearer to previous premium. After speaking to Admiral on the phone, they did price match, but I thought that this wasn’t supposed to happen (renewal price should be same as that for new customers, not more expensive) Otherwise, cover levels, communication and customer service are all good Reviewed on: 18th August 2023

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