Niall Evans's community profile page

Write a review

Viewing profile for,

Niall Evans

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the 1st Central, Car insurance:

View on product page

AVOID - Unfair telematics cancellation

Woke up to an email from 1st Central to say our telematics policy is being cancelled due to unrecorded trips being made, which we categorically refute. The trips in question have been accurately recorded via the mobile app, and there is clearly a data collection fault. You’d think 1st Central would give us a courtesy call to check if the sensor is working properly and gather more information before abruptly cancelling the policy, but no. Despite providing evidence that the trips in question have been properly recorded on our end, 1st Central is proceeding with the cancellation, which will impact the cost of our future insurance policies massively. We have raised a formal complaint, and if we don't reach an adequate solution, we will contact the financial ombudsman. A quick Google search will reveal similar issues with other 1st Central telematics users. I know the company has a bad reputation overall, but the telematics department is particularly unprofessional. Would recommend avoiding them completely. Reviewed on: 22nd August 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.