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Review of the The Insurance Emporium, Pet insurance:

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Slow to pay out

Took ages to pay out, high % excess as well as fixed excess, went back and forward with the vets looking for any excuse to not reimburse for my legitimate claim Reviewed on: 22nd August 2023

Reply from The Insurance Emporium Good morning, We're sorry to learn of your concerns. Without sight of your policy, it’s difficult to respond, however, when completing the assessment of a claim, it’s necessary to determine the facts of the claim before we are able to make a decision. In terms of the excess, we do review these at each annual review, and notify you of any changes within your policy documents ahead of your renewal date. As pets get older, we do perceive an increased risk of claims, so at times we may change the excess requirement to reflect this. Kind regards, Simon, The Insurance Emporium Response date: 23rd August 2023

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