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Review of the Santander, Mortgage:

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"Process Aborted by Client" after receiving Offer

Did the application and received the mortgage offer, accepted it and started the process with Santander's (Optima) solicitors. After sending them all the documents required and confirming with the solicitors that they have everything to complete at set date. 7 days before this date I give them a call to confirm if we're all good to complete and they let me know the client Santander have aborted the process. I give Santander a call they tell me the mortgage was declined (this is after recieving offer and everything). Firstly how do they go about declining like that and secondly no one from Santander or their solicitors (Optima) got in touch with me to tell me the situation. Just appalling from all sides and has now made me completely hanging dry. Reviewed on: 23rd August 2023

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