Bank of Ireland, after being semi-state for so long must have never indoctrinated efficient and productive business practises into their corporation. After being through their mortgage process twice, they have been the single party to hold the mortgage up. On my current mortgage, they have taken 6 weeks to give myself and my wife an underwriting decision, while the timeline estimate they shared was 7-10 days. Many of the employees I have been in contact with were inept and unhelpful. During this time of the underwriters' "hard work" to deliberate the decision, the interest rates increased. This company seems miles behind the market. I would have little to no faith in the overall management of Bank of Ireland - its a shame Ireland does not have more competition to choose from.
Reviewed on: 28th August 2023
