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Taylor Houghton

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Review of the Tesco Bank, Car Insurance:

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Absolutely disgusting insurance

Wouldn’t even give them 1 star but had no choice. Where do I start. I’ve drove for 7 years and never had a crash or had to make a claim until this year. Now I’ve only had this insurance for 10 months so it’s almost over. I had a crash that wasn’t my fault I immediately contacted my insurance let them know what happened. It then took over a full working week for them to even get back to me about a courtesy car which I paid money for in my insurance. Now my boss recently got into a crash and had to make a claim funny enough he got a courtesy car within 2 days of notifying his insurance. Now I’m not with the same insurance he was but they both used enterprise as a courtesy car place. My insurance failed to get me a courtesy within a working week and said that was acceptable. Not only was I paying ridiculous prices for the car I have but I also have a black box so they wanted £190 off me every month just for a Ford fiesta WITH a black box. So I obviously cancelled my claim because it was over a week I had no car no way of travel so I cancelled the claim and had to sort my own transport out and own temporary insurance until I could fix my car with a private mechanic. All whilst my current insurance is still running so that wasn’t put on hold I was still paying for that aswell. So all these things they should pay for with the expensive insurance I had to fork out money from my own pocket to do their job. So obviously I then filed a complaint. It then took weeks a weeks for them to get back to me I wanted to be reimbursed the money I spent on temporary insurance and vehicle because mine was off the road. They then basically got round to emailing me a month after saying they have done everything up to standards and I will not be getting no money back from them. So I’m taking it further. I suggest anyone that sees this to never go with Tesco Bank Box Insurance they are useless. All they want is your money and do not want to help you. Reviewed on: 29th August 2023

Taylor Houghton

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